Personal information (and your customer information) will be kept strictly confidential at all times. It is never sold, given away or shared with anyone unless we're required to by law. We do not send promotional messages to you unless you explicitly request to receive them.
We don't believe in sending those annoying "Why won't you buy" emails to free trial members while they are evaluating our system. We do send a few automated emails throughout the trial process to make sure you’re up-to-speed on what SendLabs is and how you can get the most of your time with us. SendLabs is confident in our product and confident you can figure out how to use it, but everyone needs some guidance now and again. We’re your email guidance counselor without the small office and without the summers off.
In order to use SendLabs, you must first complete the Free Trial registration form and create a user name and password. During registration, you are required to give contact information such as name and email address. We use this information to send you a confirmation link, used to activate your account.
We never touch your customer lists.
Your recipient lists are stored safely on the SendLabs servers. We do not, under any circumstances, steal your list, contact your list, market to your list, sell your list or share it with any other party, unless required to by law. Your recipient list is kept strictly confidential. Only carefully selected, authorized personnel have access to view system accounts and campaigns for customer service and abuse-monitoring purposes only.
We will send you transactional and mandatory emails.
These are the types of emails you can expect to receive from SendLabs if you become a client of ours:
- Email Receipts: When you use your credit card to place an order with SendLabs, you will receive an email receipt for your purchase.
- Account Termination: If you have not logged into SendLabs's system for six (6) months, your account is considered "dormant." To keep our system clean, we periodically send follow-up emails to dormant accounts with a link allowing them to permanently shut down their accounts.
- System Alerts: All registered and active SendLabs user accounts may receive mandatory "System Alert" messages which usually consist of planned outages, system improvements that may directly affect your account, product updates and all other relevant information to your account. Our System Alert messages are brief and non-promotional in nature and we promise to keep them as boring as possible.
- Free trial reminders: If you sign up for a free trial but never activate your account or log in, we may send an automatic follow-up email within a few weeks. This is in case you never got your login instructions the first time.
- Automated responses: If you submit a help ticket to SendLabs, our system might automatically send you a brief survey email requesting your feedback on how your issue was resolved. We use this information to improve our customer service. Submitting a help ticket does not add you to any mailing list.
- Promotional Emails: From time-to-time, we send out a monthly email newsletter to registered users who affirmatively select the "opt-in" checkbox in their account settings for "Yes, send me SendLabs News." We do not automatically send this newsletter to all users. If you opt-in and then later change your mind, there are two ways to opt-out. One is to click the unsubscribe link that we include in every newsletter and the other is to login to your SendLabs account and un-check the appropriate box.
Personally identifiable information and our use of cookies.
- We do not share your personally identifiable information with any 3rd parties. When you visit our website, we don't automatically collect any personally identifiable information about you. The cookies we place do not personally identify visitors on our website unless the visitor is a registered user of SendLabs. We temporarily store session information, so that registered users do not have to login every time they visit the site.
- We place temporary cookies on web pages so that we can see how visitors use our website, but they do not personally identify users. We use this information to improve our web site experience.
- We place a transparent tracking bug on certain web pages to track the performance of online ads placed on other websites. The trackers do not personally identify any visitors to our website. They simply tell us about the performance of our online advertising. We do not partner with or have special relationships with any ad server companies.
- When we send emails to our own registered SendLabs customers, we'll sometimes track who opened and who clicked. We do this to measure the performance of our email campaigns and to improve our offerings to specific customer segments.
- If you are a SendLabs client and your personally identifiable information changes or if you no longer desire our service, you may update your account or deactivate it in the Account Settings area in SendLabs or by contacting us by telephone or postal mail at the contact information posted at the bottom of this page.
- We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our web site.
- If we decide to change our privacy policy, we will post those changes to this privacy statement, the SendLabs’ home page and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances (if any) we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our SendLabs’ home page.
- We use other third parties to handle secure credit card transaction processing from our site. When you make purchases on SendLabs, we send your billing information as necessary for the third party to process your order.
Safeguarding Your Information
To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. In addition, our vendor is certified as compliant with card association security initiatives such as the Visa Cardholder Information Security Program (CISP), MasterCard® (SDP) and Discover Information Security and Compliance (DISC). SendLabs accounts require username and password to log in. When you're finished using SendLabs, please click the Log Out link in the top right corner of your screen to prevent someone from using your computer to access your account.
Due to the sensitive nature of your recipient lists, we do not re-send forgotten passwords. Users must follow online instructions to reset their passwords if they forget them. Account passwords are encrypted from our own system admins, who cannot see your passwords and can only reset them.
Children under 18
We do not knowingly provide accounts, market to or solicit information from children under the age of 18. Our terms stipulate you must be 18 years or older to use the SendLabs system. Any violations of this policy would be subject to immediate termination without refund.
TRUSTe Privacy Program
Clear Logic Technologies, LLC is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site (www.SendLabs.com). Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact Clear Logic Technologies, LLC. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe here (www.truste.com). TRUSTe will then serve as a liaison with us to resolve your concerns.
---------------------------------------------------------------------
SendLabs is a product of Clear Logic Technologies, LLC. You can contact us at:
Clear Logic Technologies, LLC
121 Riverfront Drive – Ste. 2
Manchester, NH 03102
800-722-7194
info@sendlabs.com